Drone Repair Customer Reviews
★ ★ ★ ★ ★
I sent my Phantom to them after I flew it into a wall (long story). After reading reviews of repair companies I decided to go with them and I'm glad I did. The day my Pro was received by them I got a phone call to discuss what happened. They assessed the bird and recommended I do nothing. That's right. Nothing. They could have easily sold me stuff I didn't really "need," but they didn't. As long as I didn't mind some scuffs on the arms and landing gear, their assessment was all was good to go. I received my bird back in great condition (they did need to bend the shell back together where it had split and do a firmware update). They even included a lanyard in the box. No extra charge! I give them 5 stars for personal communication, fast service, and integrity; three attributes that are rare to find these days. Thanks!
★ ★ ★ ★ ★
Allow me a few more stars to recognize the professional approach to customer service of their staff. There was not one step missed in your performance, from inspection and conference on need of repair to installation, testing and additional parts purchases. The shipping department was very accommodating with a priority change at my request. Congrats to all. You have made a friend in West Virginia.
★ ★ ★ ★ ★
I have nothing but good to say about them. They were very courteous and professional in all my dealings with them. After my drone arrived at their location, it wasn't long before they had it repaired, calibrated, and test flown. They then called me and informed me that everything was fixed and it was about to be shipped back to me. They took time in all my conversations to explain anything that I had a question about. I would recommend them to anyone needing anything related to a drone!
★ ★ ★ ★ ★
Quick fix for a reasonable price.
★ ★ ★ ★ ★
I have used them twice in the past year to complete repairs on my son's DJI Phantom. I experienced fast turnaround, good communication and a like new Phantom both times at a fair price. Highly recommended!
★ ★ ★ ★ ★
I should be named Crash. Always have done a great job in getting them back into shape. Turnaround time is excellent, too!
★ ★ ★ ★ ★
Very professional in handling my issues and contacted me in a timely manner with the issue and the solution! Drone is back in my hands flying like a champ! Highly recommend these guys to fix any issues you're having!
★ ★ ★ ★ ★
Had my Phantom camera and shell replaced by them. Received quick response after my drone arrived at their place. They were out of cameras so I had Amazon send them a new one which they installed. I could not be happier with their service and highly recommend them...although I hope I don't have another crash, I will use them if I do.
★ ★ ★ ★ ★
Excellent results and very fair pricing!
★ ★ ★ ★ ★
Everything about these guys was great! From the moment I called them to the conversation with the tech and then the return process. I will definitely go back to them for all my future repair work (which hopefully I don't need!) :) Thank you!!
★ ★ ★ ★ ★
Would highly recommend their services. Communication, response time, quality of repair was all excellent!
★ ★ ★ ★ ★
We were very happy with the entire response, from the order placement, to the follow up during the process and the final returned product. When we called, we were greeted by a very professional and knowledgeable person each time and felt very comfortable shipping our product across the country to a reputable company. Most importantly, everything the company said they would do, they did. Thank you very much for everything. Gary Sidell
★ ★ ★ ★ ★
Was about to completely repair the camera when I received a call that they may be able to replace a small component for much less. I was thrilled and sure enough they were able to repair it for only 100 dollars saving me 400!! It was genuinely awesome and I'll be going to them for all part and repair needs from here on out.
★ ★ ★ ★ ★
Very simple procedure and the repair was done in a timely manner and shipped back. Repair was reasonably priced. Overall, extremely pleased with them.
★ ★ ★ ★ ★
Very satisfied with my repair and service-great experience
★ ★ ★ ★ ★
Very please with the excellent service and fast turn around time. Their $ 149 repair cost plus parts was well wort it.
★ ★ ★ ★ ★
unbelievable service I would give them 6 stars if I could
★ ★ ★ ★ ★
Took care of what I needed at a reasonable cost and time. Will go back for my drone needs.
★ ★ ★ ★ ★
Thought the repair was great, thank you
★ ★ ★ ★ ★
This crew did a wonderful job. Turn around was quick, and the communication was on point. Packaging was exactly what I though it should be and protected the air frame perfectly. If you are in need don't hesitate to send here, definitely the best on West coast.
★ ★ ★ ★ ★
They fixed up my drone and it wasn't a lot of money compared to what I would have to pay for a new one. Overall the whole process was very easy. I felt pretty bad after crashing my drone. Really happy to have it in near new condition again and flying high.
★ ★ ★ ★ ★
These guys were very professional and repaired my drone in a very timely manner and for a very reasonable price. If I ever need help with my drone again I will most definitely use them again. They also sent it back to me in a very timely manner. Two thumps up.
★ ★ ★ ★ ★
These guys did great work and they were faster than any other repair place I had researched. Highly recommended
★ ★ ★ ★ ★
These guys are the best! Fast turn around, complete w/calibration repair. Communication was the best. Highly recommend using. Flys like new!
★ ★ ★ ★ ★
The work done was perfect, the drone works perfectly! And the service was professional and fast !! Thank you very much !!!
★ ★ ★ ★ ★
The techs are easy to contact, the work is professional and affordable, the Phantom 4 flies again!
★ ★ ★ ★ ★
The service members that I talked to were first class employees. They were very knowledgeable of the process of getting my drone in for repairs and back home to me. My drone was repaired perfectly! They have the best customer service that I've had to deal with in several years!!!! Would I use their services again? I would most definitely use them without a doubt. If only I could rate them a ten star, I honestly would.
★ ★ ★ ★ ★
The repair was done in a timely fashion and the price was competitive. I would use them again for service.
★ ★ ★ ★ ★
They couldn't be nicer, and they fixed my drone quickly for me! DJI was no help so I'm thankful to these guys and if you need anything for your drone, repairs or otherwise then I recommend them.
★ ★ ★ ★ ★
These folks did what they said they would do in a timely manner. My drone which was significantly damaged from a bad crash is as good as new.
★ ★ ★ ★ ★
The customer service and quality here is top notch. I have recommended them to every store I go into to offer their customers if they ever have the unfortunate crash landing! On the professional spectrum, they are extremely fast and are willing to work with you best they can if you need it for a deadline!!
★ ★ ★ ★ ★
The communication and service was top notch. Got immediate responses to any questions I had and my drone was repaired to like new condition. If you have to repair your drone, this is the only place to come to get the best service and repair.
★ ★ ★ ★ ★
Thanks for the quick repair. I was surprised to find out that it was just a bad cable to fix My Phantom. thanks for calling when you received the drone and the follow up calls through out the process. Thanks again
★ ★ ★ ★ ★
Thanks for a great job fixing my drone!
★ ★ ★ ★ ★
Thanks
★ ★ ★ ★ ★
Thank you for your repairs of my drone. You repaired it in a timely manner and at a reasonable price. It flies again because of your repair team. Thanks again, Mark
★ ★ ★ ★ ★
Techs were great and they were able to bring my Phantom back from the dead. Price is very fair and turnaround time was good.
★ ★ ★ ★ ★
So I went out to fly my drone a few weeks ago and accidentally pulled it the wrong way right into a tree. It fell 40ft and slammed into the roof of my house. The arms were bent and needless to say my Phantom was done for...or so I thought. I sent it to them, they contacted me throughout the process so I could keep track of it. Let me know how much the pieces would be, I thought it would cost me several hundred dollars to fix but it didn't! Very very reasonable price for the fix. Got it back a week later and just test flew it yesterday and all was good! Their team really are a great group of people to work with and will forever be my go to for drone services and products from here on out. THANKS!
★ ★ ★ ★ ★
Simply put, probably the single best service I've ever received from any company! Great guys and great service! Extensive repairs needed and their team knocked it out in a day! I'm local, so I was able to drop off, meet the guys, and discuss a few details while they wrote up the intake form. I received an email the next day stating what was need, along with the cost. I approved and within hours they wrote me back stating it was ready for pickup. Glad I have them close by to pick up accessories like props etc. when needed. I hope I don't need repairs again, but if so, it's the only place I'll go.
★ ★ ★ ★ ★
Seemed to work out great. Thanks for the repair!
★ ★ ★ ★ ★
Really procrastinated sending my drone off to have it fixed. Thought I would maybe do it myself. Then thought best to let people do it that are professionals. Was not disappointed. For the amount of time and personal training it would have taken me to learn, this fix was a bargain! Updates were on point and shipping was easy. Would definitely recommend.
★ ★ ★ ★ ★
Ran it backwards into a large pine tree. Fell about 100 feet. Quite a few broken parts. Works perfectly now.
★ ★ ★ ★ ★
Quick analysis Perfect repair. Fair price
★ ★ ★ ★ ★
quality repair done!
★ ★ ★ ★ ★
Perfectly repaired Phantom. Took a few weeks time but worth the wait. Got a rapid and polite response to every email I sent to customer service during the process. Worth the money, I paid $300 for 2-years insurance from CPS but after just one repair, they considered my insurance over. I much prefer this pay-as-you-go style and hopefully it will teach me to stop crashing my drone.
★ ★ ★ ★ ★
Our Phantom drone has been returned and it flies and looks like new. Couldn't be happier. The personable, friendly interaction with staff and the quick turn-around on repair was much appreciated. The whole process was easy to follow including shipping and the customer registration on-line form. Will recommend to others.
★ ★ ★ ★ ★
My Inspire fly like new! Thanks for repair!
★ ★ ★ ★ ★
No matter how bad I damage my drone, these guys always put it together again. And just like the last time the service is friendly and top notch.
★ ★ ★ ★ ★
My wife got me my Mavic for Christmas and on my 2nd flight , you guessed it I crashed it. Mavic would fly but gimbal and camera just dangled from the drone. Yes the crash was my fault and have a Phantom which I learned to operate well. Feeling sick to my stomach I searched the web looking for help and found them. One phone call and was guided through the process to get the Mavic to them , repaired and returned to me.I was informed with each step they took and was pleased in the fast turn around. My only complaint was I wished they had a shop in Central NYS so I could stop and have coffee with these guys. So if and when you need any work on your Drone give them a call.
★ ★ ★ ★ ★
My Phantom 4 was attacked by a tree and fell into a lake. I was eventually able to retrieve it, broken and covered in sludge. I knew it was mission impossible when I sent it to them but I was heartbroken and willing to try anything. Most repair places will let you throw good money after bad till and in the end (of your money) tell you it isn't fixable. They were immediately upfront and told me it was beyond repair. They only charged me for the return shipping and refunded the rest. For that I gave them 5 stars. I have a new Phantom and if anything requires repair, I won't hesitate to send it to them again. Sincerely Dave Craig
★ ★ ★ ★ ★
My experience with them was great. Sent it in and got quick response on a price for damages. The repair was very much less than I was expecting. The technicians that I dealt with on the phone were very helpful and repairs were done quickly and received my drone back in a very timely manner. Highly recommend them!
★ ★ ★ ★ ★
My drone's camera was destroyed after a pretty bad crash, but their team managed to fix it not only quickly, but at a decent price. All I had to do was send in my drone, and as soon as they figured out the issues with my equipment, it was repaired and shipped back to me immediately. It was a painless experience, and I would definitely trust them again with my drone in the future. Thank you!
★ ★ ★ ★ ★
My drone flipped upside down by hitting a branch on descent, ripping the camera right off the unit. I was skeptical that I'd be able to get my drone fixed for a decent price. They blew away my expectations. They were able to use the original camera, replacement parts were a minimal charge, and I received my drone back within two weeks fully repaired and functional. I never write reviews, but after a few successful flights with my phantom, I had to share.
★ ★ ★ ★ ★
I've used this service twice and each time I received excellent service. Their communications were excellent and the turnaround was as stated. Thank you.
★ ★ ★ ★ ★
I've crashed my drones a couple of times and each time they have taken great care of me and got me repaired and back up and flying in no time! This is the only company for me and they should be your only company as well!! :)
★ ★ ★ ★ ★
It was busy due to the time of year but once they got to my repair it was done quick and they shipped my Phantom back quick! They could have taken advantage of me and told me that more was damaged than what was but they did not. My total parts bill was $23.00. Ive completed severl flights since it's been back and it flys like new. I would use them again if the need arose!! Thanks guys!!!
★ ★ ★ ★ ★
I'm really impressed with their crew! I shipped my wrecked Phantom 2k miles to them after an interference error caused it to drop out of the sky and tumble through 100ft tall trees. They did exactly as they promised. They contacted me after initial diagnosis and gave me both best and worse case scenarios. The communication was professional and thorough. After the initial wait in the queue, which took less than the 10-day estimate, they were very prompt. Did I mention how impressed I was at their communication? The Phantom is home again and functions as good as new. They installed a new shell, 4 new motors, and a new control board with no markup above retail on the parts. My bird came home fully repaired and functioning like new. Hats off to these guys!
★ ★ ★ ★ ★
i'm flying my phantom on a cattle ranch...have taken a lot of pictures to help send dozers to make fire brakes...there is absolutely no question that they made it into a real tool to help save our fences...
★ ★ ★ ★ ★
If this happens again (man, I hope not), I know the first place I'm going to for a fix. Great communication and speedy service!
★ ★ ★ ★ ★
I was very pleased with the work they done on my phantom .It looks brand new first class work
★ ★ ★ ★ ★
I was very pleased with the service from them. Price is ok - nothing is free. It was fast and professional. It all happened just as they said it would with no surprises. I can recommend them. Its nice to see an honest business in todays world. W.D. fortune
★ ★ ★ ★ ★
I was very impressed with your technician, Mike, who worked on my Phantom. He was very honest, knowledgeable and quick to respond to my questions. My Phantom was fixed quickly and works great with my new 4k camera upgrade?! I will definitely use your services again if needed. Thanks for keeping great employees around and let Mike know how much I appreciated his service. Regards, Art Williamson
★ ★ ★ ★ ★
I was very impressed with the quick turnaround (less than a week) and the price of the repair. I fully trust the team to fix my drone in the event of another crash. The broken pieces were shipped back to me along with the drone so I could see what work was done. I do have a small complaint, the camera was not connected when shipped back, but it was easy enough to reconnect inside the frame. Thanks!
★ ★ ★ ★ ★
I was pleasantly surprised with the turnaround time with this service. Once they received my Phantom, I got an email saying I would hear within a couple of weeks due to the current wait que. I received an email and phone message in 10 days. I got my drone fixed and it was immediately shipped back 100% functional. It looks like they even cleaned it up for me!!! The drone looked brand new. My repair technician was "Mike". He was very professional, helpful and knowledgeable. I cannot stress enough how happy I am with this service. No way I would ever send my drone back to DJI. Great job Mike!
★ ★ ★ ★ ★
I was one of those first time Phantom owners who got a little cocky about my new found skills and on my 3rd crashed it into a tree and watched it fall 30 feet to the pavement. The shell was broken and the camera gimbal and ribbon cables were snapped off. I found their online and saw overwhelmingly positive reviews so I sent my Phantom in. The whole service process was simple and the guys are easily accessible by phone and email if you have questions. They sent me a detailed report of the damage and the cost for repair. Even with having to order a new shell from DJI, they fixed it and had it back to me in 10 days. The Phantom flies perfectly and looks brand new. I'm sure I'll be crashing again and I will definitely use them again.
★ ★ ★ ★ ★
I was hesitant to send my DJI Phantom off to an unknown servicer hundreds of miles away, but after reading their reviews I took the chance. I am SO glad that I did! The repair was prompt and complete, and exactly as advertised. I think the pricing of the service is fair, and I am well pleased with the results. I would recommend them to anybody!
★ ★ ★ ★ ★
I was extremely satisfied with the repair of my Phantom 4 Pro. The process was quick and given the amount of damage, the repair and shipping back was relatively fast. They were honest, friendly, and made my drone look and fly like new! I would definitely use again! Thanks, Steve
★ ★ ★ ★ ★
I was expecting to send the drone in and get an email saying something along the lines of the repairs will cost as much as a new drone but nope 99$ for my repair and they got it bk to me very quickly. Will reccimend to all drone owners
★ ★ ★ ★ ★
I was blown away by the great service, knowledgeable technician, and the great turn around time, I would recommend them to anyone.
★ ★ ★ ★ ★
I was a little concerned sending my new Phantom 1400 miles to be fixed. I had lost the live video feeds & I worried if I sent it back to the manufacturer it might end up in China and would take months. I gave DJI service and them a call and talked to service tech's at both places. Afterwards, I just felt better sending it off to them. I am not sorry, they kept me informed each step of the way. I received several e-mails during the whole process, explaining what was done and what had been found. I believe them to be a company with high standards and a very professional approach to rapid and meticulous repairs. I wouldn't hesitate to send it back if it is ever required.
★ ★ ★ ★ ★
I used them for the first time to repair my DJI Phantom, I had the best Service people help me through all my issues with my Phantom. Customer service always answered any questions I have via Email or on the phone immediately (which I had many)! Repairs/parts sales are always completed fast and efficiently. Prices are very reasonable compared to other dealers and Repair shops. Their selection in parts for Drones are very comprehensive, great service is what will always bring me back to them. I've gotten as many friends who own Drones to use their shop for parts and repairs. John Bristow, VA
★ ★ ★ ★ ★
i used them and i was very happy with there service. they repaired my mavic pro. don't wwast your money on DJI care just keep your money in your poket and when you need to and when you need to repair your drone just send it to them and you will get it back faster. my inspire 2 crashed and DJI did't cover it i wish that i could have sent it to them but they don't repair inspire 2 because they can't get the parts.
★ ★ ★ ★ ★
I highly recommend them for repairs. Great customer communications and fast repair on my Phanton 2. Received it looking like new and updated. Couldn't ask for anything more ..... except maybe wishing for an East Coast shop.
★ ★ ★ ★ ★
I have recently ran into some bad luck which resulted in 2 Major crashes of my DJI phantom 4. I have had them reply both times and have been totally satisfied with their speedy service and their abilities to repair my drone on both occassions and having it fly good as new,
★ ★ ★ ★ ★
I have fried the Tx and the Main Circuit board on my Phantom by powering it on without a antenna attached. I've done this twice and both times sent the repair into them. They have gotten me up and running without any hitch. Highly recommended!
★ ★ ★ ★ ★
I have a Phantom that would not connect the controller with the drone. I contacted them and sent the drone in. It was repaired and returned to me ready to go. Everything went exactly like they said it would, at the stated price. I had to pay for the part needed, but I totally expected that.
★ ★ ★ ★ ★
I have 6 grandkids - and struggle with how to keep up with them. So I bought a Phantom, added a GoPro camera and thought - perfect for grandpa and grandkids. The first time out, one of my grandkids was flying the Phantom and stepped on a hill of fire ants - dropped the controller and the Phantom went "south". One of the motors refused to recover from the mishap. (This is why there are grandpas in the world). I thought this would be a great grandpa repair job - so I ordered two motors from Amazon. I installed the motor and the same problem and one of the other motors refused to start. So I ordered another pair of motors, installed and the same problem - would not start up. So I found them, told them my tale of woe and they replied they would get back to me with the damage report. They replied quickly that I had installed the wrong (v1) motor instead of the v2 motor. Also one of the led light boards was ill. They replaced these parts, shipped the Phantom back to m along with the bad parts. I could not be happier. I tried to fly it and nothing - then I realized they could not test the Phantom without pairing it with their controller. So I paired the Phantom with my original controller and could not be happier. They were simply the best - timely, friendly on the phone with a grandpa in mild panic mode - and a success for my grandkids.
★ ★ ★ ★ ★
I had a problem with no live video on my Vision+, I called DJI several times and they had no idea what the problem was. I sent my Phantom to them, and they they found the problem fast, it was a bad wi-fi module in the quad. They replaced the unit, tested it, and sent the quad back quickly, and it works great. Their customer service is excellent, Conner answered all my questions, the service fee is very reasonable, and the repair time is quick, I highly recommend them for any repairs you need, they are the best.
★ ★ ★ ★ ★
I gave them a call and only waited 1 minute before they answered in a friendly manner. They told me they could not fix the problem but told me were I could. They were honest and good to work with.If I ever have a problem in the future I'll be sure to call them first.
★ ★ ★ ★ ★
I found the staff very helpful. They called me as soon as they received my drone and gave me their professional opinion regarding fixing or replacing. Unfortunately I had caused enough damaged that it made more sense to just replace the drone. I also got my replacement sooner that way. I felt the whole process went very smoothly. Now if I can keep my drone out of the trees all will be better.
★ ★ ★ ★ ★
I crashed my Phantom these guys were able to fix the drone by replacing the shell and camera. It seems to work fine now although I haven't had too much time to fly it yet. Their customer service is excellent. I would recommend them.
★ ★ ★ ★ ★
I commend the work that was done to my quadcopter. It was sent in because one of the arms were bent and was not able to fly anymore. I sent it in with no problems and received a call a few weeks later telling me what was wrong and how much it would cost, which was not an unreasonable amount. The repair was done flawlessly, an advanced calibration was done so I didn't have to do one on when I received it, and I was good to go. I would recommend them to anyone, my experience was pleasant.
★ ★ ★ ★ ★
I can't say enough great things about this company. They kept me fully informed of the status of my repair. My drone was boarder line repair/replace. They put no pressure on me regarding my decision. I decided to replace my Phantom. They shipped my damaged quad back to me, even after I told them they could keep it for parts. Because of them going the extra mile, I was able to get a full replacement under SquareTrade warrant - which they no longer have. Thanks for returning my damaged drone even after I told you a week early you could keep it for parts. Got my check yesterday from SquareTrade. I will be doing business with them.
★ ★ ★ ★ ★
I can't praise the level of their service enough. Communication was terrific, and turnaround was next day after they received my unit. They even held the door open for me as I entered and exited the building when I picked up my craft! Thank you SO MUCH for getting me flying again!
★ ★ ★ ★ ★
I am very happy with the repair and rapid turn around
★ ★ ★ ★ ★
I am based in San Francisco and I couldn't find any professional repair services in Northern California. I had attempted to repair the drone myself, and boy, was I getting frustrated. I crashed my drone and thought it needed one new motor. After attempting to repair it myself unsuccessfully I found them. This was super convenient and I will be using them again if I need repair services. These guys fixed my Phantom and got it back to me within a few weeks. They called and made sure that I authorized the charges for 4 motors and I was happy they called and shipped once I confirmed. Thanks guys! My drone works like it was brand new out of the box :)
★ ★ ★ ★ ★
Highly recommend. Had issues with a corrupted upgrade. Fixed quickly and the tech explained how I could resolve problem in future. Will definitely use again.
★ ★ ★ ★ ★
Have tried several drone repair services and this company is at the top of the list. Excellent prompt service, not that expensive, very honest and kept me informed as to progress.
★ ★ ★ ★ ★
Great, fast service!
★ ★ ★ ★ ★
Great service.
★ ★ ★ ★ ★
Great job by the team. I sent in my drone that needed repair and they were very professional and responsive and quickly fixed and sent back my drone. I would recommend using them. My experience was from late April to mid May 2016.
★ ★ ★ ★ ★
Great Customer support..All questions answered quickly, and my phantom 4 was repaired and returned really quick. Great Job!!!~
★ ★ ★ ★ ★
good work, good communication. I'll use them again.
★ ★ ★ ★ ★
flew my toy 4 days after I authorized repair, GREAT SERVICE TY
★ ★ ★ ★ ★
Fixed my drone in a timely manner. Customer service was very polite and informative.
★ ★ ★ ★ ★
Excellent service, quick fast repair better than the DJI service!
★ ★ ★ ★ ★
Excellent Service, Excellent Followup, Highly Recommended
★ ★ ★ ★ ★
Excellent service and customers attention..
★ ★ ★ ★ ★
Excellent repair service. Fast, responsive, and quality work. I recommend to others!
★ ★ ★ ★ ★
excellent - very happy!
★ ★ ★ ★ ★
Everything went fast quick and easy. Should have simply sent it in, instead of me trying to fix it. I used the smallest hammer I had, but it just didn't work.
★ ★ ★ ★ ★
They're awesome! They are much more affordable than DJI's own repair service and fix drones in less time! I had uprgraded from the DJI Phantom 3 to the Phantom 4 (the uncrashable drone) when on my first day, it switched to manual mode, drifted sideways into a city sksyscraper, fell 200ft and smashed to the ground. I thought all was lost and that I would have to sell this drone for parts. After grieving for several hours, I Googled affordable drone repair options. They came up in the search results. I sent the drone to them the next day. They diagnosed the problem in a few days and I got my drone fixed in three weeks! It sounds like a lot of time, but it was quick compared to how long it would take if I used DJI's own repair service! My drone came back to me completely rebuilt, looking and working like new! I've been using it several months after I got it fixed and I almost forgot it ever crashed! The even shipped it back as if it were a new DJI product, in neat packaging. They also sent back the old parts so I know it was fixed! If I ever have the unfortunate event of crashing a drone again, I will use them! And you should, too!