Repair Service For Phantom 4

Details

DJI Phantom 4 Repair

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The team at DSLRPros pride ourselves on excellent customer service and top of the line products. That commitment extends fully into our repairs department.
We can get you back in the air quickly, and keep you up to date every step of the way.

This repair service is for Phantom 4, Phantom 4 Pro, and Phantom 4 Advanced drones.

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Ready to get back in the air?

HERE’S HOW IT WORKS

STEP 1: Purchase Repair Service
Click add to cart and check out as with any other item.

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STEP 2: Send Us Your Drone
Once you’ve purchased the repair service, please pack and ship your drone and remote controller only in a standard shipping box. Sending your aircraft in an oversized case may incur additional return shipping costs. Also, please do not include batteries, chargers, or other accessories.
Please fill out and include downloaded form in your box, and ship to:
DSLRPros Repairs [Your Order Number]
19850 Nordhoff Place
Chatsworth, CA 91311

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STEP 3: Diagnosis & Estimate of Cost

Our knowledgeable and experienced technicians will diagnose your aircraft to understand what will be needed to repair your aircraft. Once they have a clear idea of the necessary parts, they will contact you to get approval to continue with the repair.

Don’t worry, labor is included in the original repair service purchase.

Our goal is to provide you and your drone with expert service while getting you back in the air as fast as possible. Excluding cameras/gimbals, most repairs can be completed with less than $400 in parts. In order to expedite your repair, we request a pre-approval in this amount. If the cost of necessary parts is less than $400, you will only be charged the lesser amount for the parts used. If the cost of necessary parts is greater than $400, a repair technician will contact you to discuss and approve before proceeding with the repair.

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STEP 4: Physical Repair
Once you approve the parts for your repair, our techs will get to work repairing your drone!

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STEP 5: Fine Tuning $ Testing
Before sending out your repaired drone, we make sure all of the firmware is updated and sensors are calibrated before taking your drone up for a thorough test flight to ensure your drone is in peak condition.

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STEP 6: Return Shipping
Return shipping via UPS Ground (in continental U.S.) is included in the repair service.* We will ship your drone back in a standard shipping box with custom foam to ensure your aircraft is as safe as possible on its way back to you.

* - Drones sent in oversized cases or "tough cases" may incur additional shipping charges.

We do not fix water damage or flyaway units.

Please do not ship us damaged lipo batteries.
Customers will be charged a disposal fee of $25 per damaged battery.

DSLRPros cannot be held responsible for any future issues or parts that may fail.

Gimbals and cameras are not repairable with this service. We can only replace the gimbal and camera units.

We DO NOT accept outside parts or parts provided by customers.

Any modified remotes will not be used for our final test flight. We will also not be held liable for any crashes.

Any approved or pre-approved repair service is non-refundable.

By sending DSLRPros your craft for service and repairs, you pre-approve a charge of up to $400 for repairs without additional authorization. Any repairs that will cost over $400 dollars will need to be approved by the customer.
If the customer decides they do not want their drone repaired after a diagnosis, the service fee will be adjusted as follows:

• DSLRPros Repair Refund is adjusted to $50 if customer declines repair after drone has been diagnosed. (Includes return shipping cost to domestic 48 states)
• DSLRPros Repair Refund is adjusted to $100 plus shipping of old drone if the customer declines repair but opts to purchase a new drone.
• DSLRPros Repair Refund is adjusted to $100 when old drone is abandoned and customer declines repair but opts to purchase a new drone
• DSLRPros Repair Refund for water damage or flyaway is adjusted to $50. (Includes return shipping cost to U.S continental 48 states)

The final repair balance must be paid by the customer within 14 days of completing the repair.

If the repair invoice is not paid, within 14 days, the product will be considered abandoned. We reserve the right to maintain possession of abandoned products and will not be able to refund the service fee.

Once a repaired product is shipped back and received by the customer, all claims must be made within 7 days of receiving the item.

By purchasing this repair service, you agree to these terms. This service is for customers in the USA only.

Please click to download our Repair Service Form. For a quick and painless repair, please read and complete the form before including it in the box with your broken drone.

Click to Download